tourontop

Terms of use

TERMS OF USE YACHT RENTAL:

General:

The client agrees to make good use of the facilities / services that he contracts for this reason and is fully responsible for any damage caused by him or his companions.

In Tour on top, we bet on the good habits of our customers and we also commit ourselves to always provide the best experiences for all our customers.

Each cancellation generates a charge of 4% of the amount paid.

Cancellation policy:

·         100% refund canceling 48 hours before the scheduled date.

·         50% refund canceling between 48 and 24 hours before the scheduled date.

·         There will be no refund on cancellations with less than 24 hours.

·         Any refund will be returned within a period of no more than 10 business days.

·         In case of arriving with delay that exceeds 30 minutes after the time previously established by the client, this will be considered as "No Show" and there will be no refund.

·         The client must prove his identity at the time of boarding, showing the electronic confirmation that we send him at the time of making a reservation.

Bad weather guarantee:

In case of not being able to carry out the scheduled activity due to bad weather, the client can schedule their activity again, in case of not being able to schedule again the 100% refund will be made.

Transfer policy:

The maximum tolerance will be 15 minutes, during that time the client must be ready in the lobby of your hotel. In case the client does not show up during the tolerance period, this will be considered as "No Show" and will not have refund for cancellation.

The exact place of boarding will be signaled in a period of 48 to 24 hours before your scheduled activity, with the assurance that it will always be in crowded and easily accessible areas.

TERMS OF USE FOOD AND DRINKS:

 

General:

Tour on top gives you the possibility to make reservations at the adhered restaurants by synchronizing directly with the restaurant's electronic reservation book. Once the reservation has been confirmed, tour on top will send you an e-mail with the confirmation of the reservation. Using tour on top, you agree to receive confirmation of the reservations made to your e-mail box. Likewise, tour on top does not assume responsibility in the fulfillment of the service by the restaurant, nor does it ensure the level of satisfaction expected by the client, disengaging from any action that may cause any kind of damage or injury against their person. Tour on top only lends itself to make reservations on behalf of the client acting as a mere assistant in the realization of the commercial relationship between the diner and the restaurant.

Each cancellation generates a charge of 4% of the amount paid.

Payment:

 

Tour on top does not charge any charge for the reservation. You simply pay at the restaurant for the food and the service you consume. Tour on top does not assume any responsibility for any surcharge that the restaurant you attend decides to charge you, even less if this is attempted to impute to our name, reminding you that no charge is charged for the provision of our service.

 

Booking cancellation:

 

Tour on top is not responsible for the cancellation of the reservation unilaterally by the restaurant in an action contrary to the commercial conditions agreed with them.

 

Identify yourself:

You will receive a confirmation e-mail. Please be sure to show that confirmation e-mail in the restaurant, otherwise you can be identified as a "No Show".

 

Changes:

 

To make changes in the date, time or number of diners, please contact the restaurant directly at least 2 hours before the scheduled time. Changes will be subject to restaurant availability.

 

Cancellations:

 

If you wish to cancel your reservation, you must do so from the Reservation confirmation e-mail or by informing the Restaurant prior to the reservation's time. The contact reference of the restaurant can be found in the confirmation e-mail of the reservation.

 

No Appearances:

 

If you do not show up at the restaurant at the time of booking it will be identified as a "no appearance". We reserve the right to restrict or suspend your access to Tour on top services if you have been identified one or more times as a "no occurrence" in a 12 month period. Please keep in mind that we have the possibility to track your IP address in the event that we suspect that you are not fulfilling these Booking Conditions. Tour on top reserves the right to arrange the suspension or restriction of any user to the service when they understand it, unilaterally.

 

 

Late Arrivals:

 

It is recommended to attend 5 minutes before the reservation time. The restaurant reserves the right to cancel your reservation and occupy your table if you have exceeded the tolerance time established by the Restaurant, it will be expressed in the reservation confirmation e-mail.

 

Personal information:

 

To use our services, you must complete certain information in which your name, telephone number and e-mail address are found. You must ensure that all the information you provide is accurate and true. Any personal information you provide us will be used according to these Booking Conditions and, where applicable, by the terms of our Privacy Policy. The information provided by the user will be used expressly for the purpose of making the reservation, expressly stating that Tour on top does not assume responsibility for any inappropriate use of such information by the restaurant.

 

Additional Conditions of our Affiliates:

 

In addition to these Booking Conditions, the use of associated restaurants and our affiliated websites, the products and services may be subject to additional terms and conditions. These terms and conditions are in addition to these Booking Conditions and not a replacement where Tour on top is solely responsible for the terms and conditions set forth herein, and in its direct relationship with the Affiliate and not with a third party in question.

 

TERMS OF USE WELLNESS

General:

Tour on top gives you the possibility to make exclusive purchases in spas, barber shops, beauty salons and beauty salons, facilitating direct contact with these places to schedule a reservation at the time that best suits you, once the purchase has been made. been made, Tour on top will send you an e-mail with the confirmation of your purchase. Using tour on top, you agree to receive confirmation of the purchases made in your e-mail. Likewise, tour on top does not assume responsibility in the fulfillment of the service by the aforementioned places, nor does it guarantee the level of satisfaction expected by the client, detaching itself from any action that may cause any kind of damage or prejudice against its person. . Tour on top only lends itself to make reservations and sales on behalf of the client acting as a mere assistant in the realization of the commercial relationship between the client and the relaxation center.

Each cancellation generates a charge of 4% of the amount paid.

Payment:

Tour on top charges you a fee for purchasing a package or treatment. You do not need to pay any extra charge, unless you decide so if it is the case of consuming any type of food, drink or additional treatment. Tour on top does not assume any responsibility for any surcharge that is generated outside of our digital platform.

 

Purchase cancellation:

Tour on top is committed to returning 100% of your purchase in case you could not specify a reservation in the place you are looking for, as long as you let us know within a period no longer than 24 after the purchase. Tour on top will help you streamline the process reservation if you request it, either by phone or by private message from your user profile.

 

 

Identify yourself:

 

You will receive a confirmation e-mail. Please be sure to show that confirmation e-mail upon arrival, otherwise you may be identified as a "no appearance".

 

Changes:

 

If after booking a reservation in the place you are looking for, you need to make a change, you must do it directly with the place.

 

Canceled Reservations:

 

If you wish to cancel your reservation you must do it directly with the place and the telephone numbers that we provide when making your purchase. Tour on top is not responsible for reservations in places offered in its "Wellness" section.

 

No show:

 

If you do not show up at the place you requested, Tour on top reserves the right to return your money, trusting you to understand the situation and the losses this could cause to both companies.

 

 

Late Arrivals:

 

It is recommended to attend 5 minutes before the reservation time. The place reserves the right to cancel your reservation and take your place if you have exceeded the tolerance time established by the place, it will be expressed in the purchase confirmation e-mail.

 

 

Additional Conditions of our Affiliates:

 

In addition to these Purchase Conditions, the use of associated sites and our affiliated websites, the products and services may be subject to additional terms and conditions. These terms and conditions are in addition to these Purchase Conditions and not a replacement. Tour on top is only responsible for the terms and conditions set forth herein, and in its direct relationship with the Affiliate and not with a third party in question.

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