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Frequent questions

General

Once the payment of your service has been validated, the Tour on top team will request the necessary data to issue the invoice to the email you provided us at the time of your reservation, you will have to receive your invoice in no more than 48 hours from the moment of your payment.
In any service published in Tour at the top tip is included, the tip, although not mandatory, generates a favorable incentive for those who provide a service and motivates them to improve in their respective areas, so we received a good service no what uncles!.

Wellness

Once your payment is credited; the Tour on top team will send you the details of the establishment you requested so you can contact them and book a reservation directly, although if you prefer, you can contact us and we will be happy to book your reservation in person.
In Tour on top you will find published treatments for 1, 2 or 4 people, since in some cases the establishments do not have the capacity to offer their services to more people at the same time.
  • Spas and Holistic Centers; sale of services for at least 2 people and maximum 4 at the same time.
  • Barber Shops and Aesthetics; sale of services for a minimum of 1 person and a maximum of 2 at the same time.
In some establishments you are provided with a dressing gown and sandals, although our recommendation is that you wear a bathing suit and sandals. Towels are almost always provided by the establishments, although it never hurts to bring a towel.
In the case of Barber Shops and Aesthetics; You must attend with the comfortable clothes of your preference.
Normally establishments have pre-established personnel, but in some cases you can request the staff of your preference depending on the availability of these.
In the case of cancellation of purchase in the services offered in the Wellness section :
  • 100% refund; canceling within the next 24 hours of your purchase.
  • 50% reimbursement; canceling within the next 24 to 48 hours of your purchase.
  • No refund; There is no refund for cancellation after 48 hours of your purchase or for not arriving at a previously scheduled reservation.
  • Canceled reservations; If you cancel a reservation, it is likely that some places will consider it as No Assistance, although you can re-schedule if you communicate 24 hours before the reserved time.
Tour on top will not be responsible in case a place decides not to book your reservation for not requesting it within the established time.
Once you have a scheduled reservation; You must prove your purchase by taking the printed confirmation of the receipt that we will send you by mail at the time of your purchase.
It is important that you are accredited to be able to receive the treatment you requested without any setbacks.

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