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Frequent questions

General

Once the payment of your service has been validated, the Tour on top team will request the necessary data to issue the invoice to the email you provided us at the time of your reservation, you will have to receive your invoice in no more than 48 hours from the moment of your payment.
In any service published in Tour at the top tip is included, the tip, although not mandatory, generates a favorable incentive for those who provide a service and motivates them to improve in their respective areas, so we received a good service no what uncles!.

Boat rental

Once you have selected the date, the number of hours you are going to rent and the available hours, you can select additional services that are complementary to your departure by boat, followed by this you must confirm your reservation by pressing the "Reserve" button where you will find your reservation order with the services you have selected, you can choose between; request a reservation without deposit, reserve with a 15% advance (which ensures your reservation) or pay the total of your reservation (also ensures your reservation), followed by this you must complete the form filling the fields that are required (Name, Surname , Telephone and Mail), once completed the steps indicated in the form, you will receive a confirmation email in the email you previously provided.
Reservations without deposit; your reservation will be considered and will be subject to availability, we recommend you make a reservation with 15% down payment to ensure your reservation and avoid setbacks.

• Online payments; It is necessary to log in to our platform to complete the process.
• 15% advance payment; You must pay the totality of your reservation 48 hours before your scheduled departure.
• Payment of the total reservation; Your reservation will be available in time and form automatically.
• Returns; The updated refund policies you find in "Terms of use" remember that you can get a 100% refund canceling 48 hours before the scheduled date.
You will be in communication with the Tour on top team whenever you need us, either to clarify your doubts, request advice or plan modifications to your reservation. Added to this you will receive emails to confirm that everything is in order, hoping to help you when you need it.
Unfortunately, it is not possible, transportation from the hotel to the marina awaits you 15 minutes maximum in the lobby of your hotel, you have to be at the agreed time as the tolerance time passing will be considered as No Assistance and you will not be able to get reimbursement.
In Tour on top you will find 3 main routes; tour the Nichupté Lagoon with low waves and incredible landscapes, explore the Bay of Cancun in salty waters and snoke on its reefs or sail to Isla Mujeres and snorkel in its beautiful beaches.

• Walk in the Nichupté Lagoon
• Walk in the Bay of Cancun
• Tour to Isla Mujeres

If you want to schedule a special route such as a trip to Holbox or Isla Contoy, we will gladly provide you with a quote that suits you.
During your tours you can snorkel, PENDIENTE GABRIEL
We recommend you bring; sunglasses, hat or cap, swimsuit, comfortable clothes and sunscreen.

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